Absolutely safe. We meticulously select eco-friendly materials to craft our shell pearl pet accessories, ensuring they are harmless to pets. However, for the safety of your pet, it is recommended to supervise them while wearing the accessories.

The lifespan of shell pearl jewelry depends on proper use and maintenance. By following our care guidelines, your jewelry can remain beautiful for a long time.

Shell pearl jewelry is suitable for most types of pets, with the XL size even fitting for adult wear. When selecting, please choose the appropriate accessories based on the size and activity habits of your pet.

Our shell pearl jewelry is designed with the comfort and safety of pets in mind, causing no discomfort. However, it is not recommended to let pets wear the accessories for extended periods unsupervised to prevent any discomfort or accidents.

Minor flaws, such as tiny dents or scratches, are natural marks of shell pearls. Each pearl varies in shape, color, size, and clarity, and cannot be completely uniform. These unique characteristics do not affect the aesthetics of the jewelry but rather add a touch of natural beauty. Minor flaws are part of the natural beauty of shell pearls, making each piece unique. These tiny imperfections do not affect the durability and safety of the jewelry.

The package exudes luxury with an exquisite jewelry box, two cleaning cloths, protective filling for the express box, and waterproof outer packaging.

Tip 1: Proper WearAvoid wearing the accessories during your pet's bath or water play. Elements such as sulfur soap, perfume, salty air, sulfur compounds, skincare creams, hair sprays, chlorine, and acidic sweat can cause the accessories to oxidize and darken. Please try to avoid these in daily wear.

Tip 2: Store SeparatelyIf you plan not to wear the accessories for a long time, clean them thoroughly and place them back into the complimentary packaging box. Avoid mixing storage that could lead to friction and damage to the accessories.

Tip 3: Gently Wipe with Soft ClothIn the event that the accessories accidentally pick up stains during use, wipe them clean with a soft, damp cloth. Avoid washing with water and rubbing with coarse cloth. Refrain from using chemical cleaners to protect the natural luster of the accessories.

Tip 4: Avoid FrictionThe accessories should be kept away from collisions and friction with hard objects to prevent the surface plating from being worn off, which could affect their brightness. Keep them dry and avoid prolonged exposure to humid environments to prevent oxidation.

When selecting accessories, consider your pet's size, activity habits, and comfort level. Ensure the accessory fits well, not too tight or loose. Avoid accessories with small parts to prevent accidental ingestion, ensuring the accessory is both beautiful and safe. Always supervise your pet during activities to ensure their safety.

To measure the circumference of your cat's neck, use a soft tape measure to go around the neck once. Add an additional 2-3cm to the measurement to ensure the accessory fits comfortably and is neither too tight nor too loose.

We will process your order as quickly as possible after receiving it, aiming to ship within 1-3 working days upon receipt and deliver it to you within 5-20 business days.

Please note that there may be slight delays in shipping during public holidays, and for the logistics cycle, please refer to our Shipping Policy. For remote areas, please confirm in advance whether express delivery is available before placing an order.

The prices, promotional prices, discounts, and other pricing information indicated on the merchant's detail page in the form of pictures or text may be applicable under certain conditions such as using coupons, fulfilling certain order amounts, or during specific promotional events and time periods. For the exact pricing, please refer to the pricing and discount conditions on the checkout page or the specific rules of the promotion.

To protect consumers' reasonable purchase needs and fair trading opportunities and to prevent illegal acts such as purchasing for non-living consumption purposes or hoarding goods, the store reserves the right not to ship and not to compensate for abnormal orders.

You will receive email notifications when there are updates to your logistics information, or you can directly track your order through our online customer service by entering your order details.

In the process of shipping international express parcels, there is a possibility that the shipment may be detained by customs for inspection. The package and gift box may be opened for inspection; therefore, if the packaging is incomplete upon receipt, this is considered normal.

For detailed information on taxes and duties, please refer to our Taxes and Duties policy. If duties are incurred, Dukepawpaw will actively contact the local customs to pay the duties and await release.

Share details about your shipping policies, item returns, or customer service.

Warranty Coverage: Dukepawpaw jewelry is warranted for a period of 30 days from the date of purchase. This warranty covers defects such as pearl loss, chain breakage, and oxidation.

Product Tag: The product tag serves as a seal of quality and acceptance. Please note that removing the tag indicates that you have accepted the product in its condition at the time of receipt. We will not accept returns or exchanges for products with a removed or damaged tag, except in cases of manufacturing defects.

The warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear. Unauthorized repairs or alterations to the product will also void the warranty.

Please also note that variations in the natural materials, such as slight surface irregularities or minor scratches, are considered inherent characteristics and not defects.

If you believe your product is eligible for a warranty claim, contact our customer service within the 30-day period with your order information and a description of the issue.For complete details, please see our Return and Refund Policy. If you have any issues with the product, please contact our online customer service or dukepawpaw_support@epoh.hk initially.

There may be associated maintenance costs and logistics fees. Please get in touch with us, providing a clear description of your issue along with photos and text. Contact our online customer service or email dukepawpaw_support@epoh.hk for further assistance.